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Education Support Sector

Mum, I need to buy a new laptop for university. I don’t think taking notes and using books from the library will be able to help me through all my courses, a laptop with make my life easier to complete my work.
Your father and I talked about finding you the perfect laptop and are looking to take out warranty on it to cover you for the three years you will be studying. We just need some guidance to help us.

Let me take you through the following

options of Lenovo support that are

available to you. For your daughter

we would recommend Lenovo 100e

Chromebook. Was there anything

else I can help you with?

Please could you help us pick out a laptop that would survive an active student’s life at university?

Your laptop currently comes with Depot

Support, this service is available from Monday-Friday

business hours only, and will cover you for

basic phone support, parts, labour and

delivery at Depot in 5-7 days.

What warranty does this laptop come with? We will definitely need to cover the laptop, as many students are prone to accidents.

We have the following options of Onsite

and Premium Care warranty to upgrade your

device to with optional additional protection.

We need her to be fully covered as she will be using this every day for three years, having the upgrade will cover for software and out the box issues, with 24x7 support.
It's great to see these options, without it I wouldn't know what's available to us. I can foresee my daughter needing Premium Care with additional protection.
  • Lenovo Onsite Support Offer

  • Basic phone support, with parts, labour and delivery costs included and the following extras also available:

  • Parts, Labor Repair and Delivery
    £91 p/a
    3 Year Warranty
  • Accidental damage protection covers spills, drops and electric surges
    £35 p/a
    Accidental Damage
    *prices subject to change
  • Lenovo Premium Care

  • Next Business Day repairs at your location, Real person support, PC health check and NBD parts & labour prioritisation:

     

  • Parts, Labor Repair and Delivery
    £199 p/a
    3 Year Warranty
  • Accidental Damage Protection covers spills, drops and electric surges on 1 year warranty
    £35 p/a
    Accidental Damage
    *prices subject to change

Lenovo Support team are always here to help!

I think upgrading with additional service will be the best option for my daughter, with advanced phone support and next day repairs she will be able to overcome any software or hardware issues to meet her deadlines.
Hi Megan, are you excited to start university? My parents just brought me a new laptop from Lenovo and upgraded my warranty, now I don't have to worry about any IT issues.
Hi, Yes I am! I brought a new laptop too but didn’t know there was extra warranty options. What are you covered for?
I have Premium Care, which offers Next business day repairs and technical support, and we added on Accidental Damage Protection for any spills or drops. You should speak to your parents about upgrading!
Yes, I really think I need that. I will call my mum now to ask what warranty I am covered by.
Hi mum, I was speaking to Lucy about laptop warranty, I think with my hectic schedule and deadlines we will need to protect my laptop?
Hi Megan, we have the standard support that the laptop came with. If anything happens we can just send the laptop to have it fixed by Lenovo.
Remember your coursework deadline is the end of the week.
I've got my final point to write up and then make any edits. I am going to the library to finish this now.
I should've upgraded like Lucy so I don't have to worry about software problems or any damages to my laptop.
I was able to make the final changes to my coursework with time to spare, unlike Megan who was working late and spilt her drink, sending her laptop to Depot to fix. With Premium Care I don't have to worry as I know my laptop will be repaired the next day.
This has make me realise I need to upgrade my warranty, I can't afford to not have Premium Care during university as there will be a lot of damages.
So glad we upgraded to Premium Care, this makes my life hassle free knowing I can rely on Lenovo technical support team to help me with any issues.
At least I can sleep easy knowing that Lenovo Premium Care covers me for all damages and I can complete any coursework on time.

Contact your Westcoast account
manager to find out more:

 

Tel: 0118912600

Email: LenovoPM@westcoast.co.uk

 

 

www.westcoast.co.uk
Lenovo Smart Find