Education Support Sector

Thank you for calling ABC IT reseller, we can help you with that.

Let me take you through the options that are

available to you and how we can support

you on your journey.

I am looking for a new laptop that is suited my profession as a Lecturer. I've seen that there is warranty I can purchase to protect me from damages and further costs, with my busy, on-the-move schedule I can’t afford to waste time on repairs.

Lenovo would recommend the

L15 which boasts a 12 hour

battery life and is business ready whether

you’re in school or on the road. This

laptop comes with Depot support,

which covers parts & labour costs at Depot,

could take up to 5-7days, available business hours only.

I work evening classes and am on the move, I need support that will cover me outside of business hours.

Lenovo also offer Onsite support and Premier Support,

and there are also additional services that would cover

your further in case of accidental damages or software

related issue.

I think I will need to upgrade my support package to one of these.

Thanks for speaking to us today John, I’ve identified the following options

to upgrade your support. If you need any further assistance contact

us again.

I think Premier Support will be the ideal option as I'm not technical enough to fix my laptop if I have any issues and sending to a Depot centre will take a long time. What does this include?
  • Lenovo Onsite Support Offer

  • basic phone support, parts, labour & delivery costs included with optional extra services:

  • Parts, Labor Repair and Delivery
    £91
    3 Year Warranty
  • KYD keeps data on the device secure and on premise if sensitive to security threats, giving users peace of mind knowing their data is safe.
    £13 p/a
    Keep Your drive
    *prices subject to change
  • Lenovo Premier Support Offer

  • Next Business Day repairs at your location, onsite                                                                                                labour & parts prioritization and advanced technical support

  • Parts, Labor Repair and Delivery
    £71 p/a
    3 Year Warranty
  • Accidental Damage Protection covers spills, drops and electric surges on 1 year warranty
    £35 p/a
    Accidental Damage
    *prices subject to change
Hi, hope you’re well? My schedule has been busy with marking my student’s dissertations and teaching lectures. I got a new laptop from Lenovo and upgraded warranty to Premier Support available to support me with software issues 24x7
Speak to ABC IT reseller
Hello, I am well thanks! I wasn't aware of Premier Support, what do I need to go to upgrade to this warranty? With our schedules we need it!

You are covered by Depot Support which

comes as standard with Lenovo laptops. You can

upgrade to Premier Support.

I am looking to find out what level of support I am covered by? In fact, I didn’t know there was options to upgrade my device until my colleague informed me - ThinkPad L15.
Everyone please send me your dissertations so that I can review these before you submit them for your final grade.
I am so glad that I brought my laptop with Premier Support, without the 24x7x365 IT support available I wouldn’t have been able to fix my screen and help my students meet their dissertation deadline.
I should’ve considered options to upgrade my support earlier, now my students are rushed to finish their dissertations with limited time until their deadline.
Now I have upgrade to Premier Support, I couldn’t go another day without knowing my laptop isn’t covered for all hardware and software issues. .

Contact your Westcoast account
manager to find out more

 

Tel: 01189126000
Email: LenovoPM@westcoast.co.uk

www.westcoast.co.uk
Lenovo Smart Find